Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, purchase, or book on our Site. By using our Site, you agree to the collection and use of information per this policy.

• Use your personal information only to provide you with the information you have requested or have agreed to receive.
• Keep your data safe and secure, and process it in a manner that follows your wishes.
• Use cookies (but only those which don’t personally identify you) to improve the quality of your online experience.
• Assist you in changing your mind at any time about the communications you have signed up to receive.

Personal information this website collects Without limitation, any of the following Data may be collected:

• Name and title,
• Contact information, including email address and telephone number,
• Web browser type and version (automatically collected)

We are the sole owners of the information collected on this Site, and we only have access to the information you voluntarily give us. We will use your information to respond to you regarding why you contacted us, and we will not sell or rent this information to anyone. If we do not hear otherwise from you, we will assume that the information you provide is accurate and up-to-date. We will continue to use the information to send you any communications you have requested. Where your data is held Your data is held on secure servers operated by Shortcuts Limited and will be stored under robust security measures. You have the right to:

1. Have access to the personal information we hold about you;
2. Have rectified any incomplete, inaccurate, out-of-date personal information we hold about you; 3. Have personal information we hold about you erased from our systems;
3. Have the processing of your personal information restricted;
4. Receive the personal information we hold about you transmitted to another party.

Please note that these rights may only apply in certain circumstances. If you contact us to exercise any of these rights, we may ask you to verify your identity and provide other details to help us to respond to your request. We will only use this information to verify your identity. You have the right to access the personal information we hold about you at any time. You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information that we hold about you free of charge. Before we can provide you with or correct any personal information we hold about you, we may ask you to verify your identity and provide other details to help us to respond to your request. We will only use this information to verify your identity. If you wish to exercise any of your rights, don’t hesitate to get in touch with us through info@drpjaestheticclinic.com or 020 8457 5719, 020 3457 5719 People who make a complaint to us When we receive a complaint from a person, we make up a file containing the details of the complaint. This process typically contains the complainant’s identity and other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and check on the service level we provide. We usually must disclose the complainant’s identity to whoever the complaint is about. This disclosure is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying them to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint anonymously. We will keep personal information in complaint files per our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment, and access to it will be restricted according to the ‘need to know principle. Similarly, where enquiries are submitted to us, we will only use the information supplied to us to deal with the enquiry and any subsequent issues and check on the service level we provide. Storage and security of your personal information Security We comply with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure and that all your personal information is protected to the highest standards. The transmission of information via the internet is not completely secure. Any emails we send or receive may not be protected in transit. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you are responsible for ensuring that any email you send is within the bounds of the law. Additionally, the information we collect from you may be transferred to and stored at a destination outside the UK and the European Economic Area (“EEA”). Our third-party suppliers may also process it outside of the UK and EEA. Google Analytics This Site uses Google Analytics to track user interaction. We use this data to determine the number of people using our Site, to understand how they find and use our web pages and to see their journey through the website. Google Analytics records data such as your geographical location, device, internet browser and operating system; none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to identify you personally, but Google does not grant us access. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website. Use of cookies Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work more efficiently and provide information to the site owners. We may also use trusted third-party services that track this information on our behalf. Most web browsers allow some control of most cookies through the browser settings. Every browser is different; look at your browser’s Help Menu to learn how to modify your cookies. If you turn cookies off, some features may be disabled. To learn more about cookies, including what they have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and this privacy statement does not govern such sites. Data Breaches We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen. The Data Controller The data controller of this website is Dr PJ Aesthetic Clinic Limited. Dr PJ Aesthetic Clinic Limited registered address is 29 Temple Fortune Parade, Finchley Road, NW110QS, London, UK. Changes to this privacy notice. “No review up to this date.” Terms and Conditions Below are the terms on which Dr PJ Aesthetic Clinic provides service to its clients. Please ensure you read and fully understand them before booking any Dr PJ Aesthetic Clinic treatment.

1. Appointments and cancellations
   • All therapists at Dr PJ Aesthetic Clinic are trained and approved under the company’s treatment protocols. Therefore Dr PJ Aesthetic Clinic does not guarantee continued treatment with a named nurse or therapist.
   • If you cannot attend your appointment, don’t hesitate to contact the clinic where your appointment is booked for 48 hours before your treatment. We must know that you wish to cancel by the day before your appointment is due. Failure to cancel or rearrange before the initial day results in either the treatment loss from your value pack or the deposit will be redeemed equal (minimum £30).
   • Please arrive for your appointment at least 10 minutes in advance to complete the necessary paperwork. Late arrival may result in reduced treatment time or forfeiting of the appointment. Dr PJ Aesthetic Clinic will endeavour to ensure that your appointment runs on time; however, should we cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
   • Before your appointment, we will inform you of any preparation required before your treatment. Failure to follow the guidelines may result in the cancellation of your appointment, reduced treatment time, or additional fees being charged. Please note that it is the hair removal laser client’s responsibility to shave the area to be treated by laser two days before their treatment failure to shave will incur a charge of £30.
   • Another adult must accompany any client who requires treatment and bring a child with them to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will cancel the treatment and lose the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
2. Courses of treatments
   • All purchased courses must be paid for in full in advance of the first treatment and finished in a year (the course of 6 sessions) or 18 months (the course of 9 sessions). Named Unlimited laser courses are a maximum of 48 sessions and are subject to a three-month non-medical gap between the sessions.
   • We have a no-refund policy; treatments are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charge for non-attendance, from the total price of the course of treatment, with the difference returned to you.
3. Liability
   • Dr PJ Aesthetic Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit) or any other special, indirect or consequential loss or damage arising out of or in connection with its provision of any goods and services to the client.
   • The client’s responsibility is to ensure that they provide Dr PJ Aesthetic Clinic with all relevant medical details before each treatment. Dr PJ Aesthetic Clinic will not be liable for any damage due to the client’s failure to disclose such details.
   • The client agrees to comply with all instructions and recommendations given to them by, or on behalf of, Dr PJ Aesthetic Clinic regarding the care of a treated area. Nothing in these business terms shall exclude or limit Dr PJ Aesthetic Clinic’s liability for death or any personal injury resulting from Dr PJ Aesthetic Clinic’s negligence.
4. GDPR

We take privacy seriously, and you may request a copy of the information we have recorded about you at any time. You may also request we remove all identifiable information concerning yourself. Of course, we will delete your identifiable information if you have not undertaken business with us after ten years. For transparency, the business services we provide are listed, and how each service uses the information, we collect. Beauty-related services: We request the minimum level of personally identifying information to run our business effectively. This is the data you provide us directly, for example, your name and contact details. We store notes concerning the services we undertake to ensure we maintain and exceed our level of service, for example, your main skin concern, etc. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the service/s we are providing, we may be required to ask questions related to your medical history. We will obtain your consent before storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

• Appointment confirmations and reminders: We will contact you via phone, email or SMS to confirm and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity, but you may opt-out at any time if you want.
• Appointment ratings and reviews: After visiting us, we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity, but you may opt-out at any time if you want.
• Loyalty: We are considering becoming a member of our loyalty program as we consent to send you emails related to the loyalty program, but you may opt-out at any time if you want.
• Marketing: We will not undertake phone, mail, email or SMS marketing without you first consenting us. Our marketing campaigns are automated and use rules based on services and products purchased and the information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for three months) and other special days like Valentine’s day and Christmas. You may opt-out of receiving marketing material at any time.